Going Online to Find Help for A Drug or Alcohol Addiction
We live in the digital age where modern technology continues to dominate more and more of our lives. It is no surprise that many people turn to the Internet when they are looking for an addiction rehab.
To meet the demands of addicted people searching for resources, treatment centers across the United States are using a live chat feature – including New Directions for Women. This helps people get the information they need about drug addiction and substance use disorder treatment services.
What is a Live Help Online Chat?
A live chat online allows you to begin a conversation with a representative from a drug and alcohol addiction treatment center in real time. Sometimes, when you visit a site looking to learn more about a drug rehab, a window will pop up and ask if you need help. If you begin typing in the window, you will begin the online chat.
Unfortunately, many rehabilitation centers use what are called “chatbots” to address people who reach out for help. Chatbots are artificial intelligence programs designed to answer the most common questions. They are not real people and these “conversations” become frustrating.
At New Directions for Women, our chat live feature grants immediate access to a real person. We do not use chatbots. We know how much courage it takes to reach out for help. We want to honor this brave first step by encouraging a human connection with a trained, caring person.
The Many Benefits of Using a Chat Online Feature
In the modern era, many of us appreciate the ability to communicate with others through text, online messages, or social media. Talking with others by phone can create anxiety and feel very overwhelming. This is especially true for someone who is struggling with a substance use disorder asking for help.
There is still a stigma associated with having a drug or alcohol addiction. This prevents many people from getting the help they need. They are intimidated by the idea of having to talk to a stranger about their situation. This is totally understandable.
Chatting online about treatment for a drug or alcohol problem respects the privacy and anonymity of the person who needs help. It allows them to have their questions answered from a safe space where they feel comfortable. It also creates an opportunity for family members to inquire about getting help for someone they love or staging an intervention.
Here are a few other benefits of live help chat:
- Free of charge
- Completely confidential
- Easy to access with a computer or smart phone
- Introduction to services offered
What Happens During a Live Online Chat?
When someone uses our live chat feature, they will be connected to a New Directions for Women representative, who will introduce themselves and ask how they can help. This gives the person reaching out the opportunity to share a little bit about what is going on with them.
We approach online chats with urgency. After all, addiction can be life-threatening. We will ask questions and determine what, if any, services are needed immediately. (For example, some people will require a medical detox right away).
We will answer questions and provide helpful information about our treatment program for women. We might outline the various services we offer, inquire about the need for any special accommodations, or determine if a mother needs to bring her children. We’re able to easily transfer someone onto a phone call if it would be more helpful to address specifics that way.
There is absolutely no pressure to come to our rehab. We want everyone who reaches out for help to get the help they need – no matter where that help comes from. This is another reason we like to offer the online live chat feature. Many people like to know they can just end the chat if they want to.
Do You Think You Might Have a Problem With Addiction?
At New Directions for Women, we have been helping women of all ages get sober for more than 40 years at our award-winning facility. We are one of the few addiction treatment centers in the United States that welcomes pregnant women and women with children.
We believe that providing access to our live chat feature makes addiction treatment more accessible. It breaks down the barrier that might prevent someone from learning more about the life-saving services we offer.
If you want to get help for a substance use disorder, we are here to help. You can get help now and click on “live chat.” One of our representatives will answer you right away and do everything they can to help you.